The White House launched America.gov on September 29, a single website where people can ask about federal services in plain language. An AI chatbot answers from official government sources and points users to the right agency. An executive order makes the site the main online entry point for federal services, with forms and applications planned for early 2027.
New to this? Read it in simple words
- The US government opened a website called America.gov with an AI chatbot.
- You can ask it about government services in everyday words.
- For now, it mostly tells you which agency website to visit.
- Forms and applications should come to the site in early 2027.
- Chatbot
- A program you can talk to by typing or speaking.
- Executive order
- A written order from the US president to government agencies.
- Data retention
- How long a company keeps the information you send it.
What it does today
Visitors type a question, such as how to change a name after marriage or book a campsite in a national park. The site says it uses AI “to get simple answers only from official government sources”.
It draws on about 29,000 government websites, the site says. For now, it mostly explains and points people to the right agency. When civic technologist Christopher Whitaker tested a veterans’ disability claim, the chatbot pointed to the VA’s own website.
No account is needed. Forms, applications and renewals are marked as coming in early 2027, including Medicare enrolment and federal job matching.
From America.gov’s own pages and the September 29 executive order.
The AI behind it
Google says it is a technology partner, “leveraging Gemini”. Joe Gebbia, the US Chief Design Officer, told CNBC that the site also uses Elon Musk’s Grok, FedScoop reports. A White House spokesperson named Grok as the other partner to The Register.
The privacy policy says chats are not saved as an account history. Its AI providers keep none of the prompts or answers under “Zero Data Retention” agreements, but may receive a user’s approximate city or region.
The site keeps security logs, which may include IP addresses, for 12 months, and stores AI answers for up to two hours to speed up repeat questions, the policy says.
The order, and the doubts
The executive order covers federal services with more than 100,000 users a year that can be used online. Tax filing with the IRS, and services of the Department of War and intelligence agencies, are excluded.
The General Services Administration runs the site. Within 90 days, the White House budget office must tell agencies how to connect their services, and sign-in will go through Login.gov.
“This isn’t any big leap forward over the other ‘one-stop shops’ that have been tried before,” Mikey Dickerson, a former head of the US Digital Service, told Nextgov/FCW.
Sources
Every fact in this story comes from the sources below. Open them to check our work.
- 1Primary source · September 29, 2026Streamlining Access to Government Services Through America.gov The White House
- 2Primary source · Accessed September 29, 2026Whatever you need from government, start here America.gov
- 3
- 4Primary source · September 29, 2026Google is a technology partner for the launch of America.gov Google
- 5Research · September 29, 2026Trump launches AI-fueled America.gov in bid to tie government services together FedScoop
- 6
- 7Research · September 29, 2026White House launches AI-powered ‘America.gov’ digital front door Washington Technology
We read the executive order, America.gov’s own pages and Google’s announcement, and compared FedScoop, The Register and Washington Technology. We did not test the chatbot ourselves. The Grok partnership rests on Gebbia’s interview and a White House spokesperson.