Job Check
Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.AI could speed this up a lot
- 02Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.AI could speed this up a lot
- 03Recommend merchandise or services that will meet customers' needs.People already use AI for this at work
- 04Inspect outgoing work for compliance with customers' specifications.AI could speed this up, with extra tools
- 05Receive and respond to customer complaints.People already use AI for this at work
- 06Check inventory records to determine availability of requested merchandise.AI could speed this up, with extra tools
- 07Verify customer and order information for correctness, checking it against previously obtained information as necessary.AI could speed this up a lot
- 08Compute total charges for merchandise or services and shipping charges.AI could speed this up a lot
- 09Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.People already use AI for this at work
- 10File copies of orders received, or post orders on records.AI could speed this up a lot
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss8%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
71%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 92% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Your human edge
AI touches every main task of this job in some way. Your edge is judgment: knowing when AI’s work is right, and checking it before it counts.