First-Line Supervisors of Personal Service Workers

1. 01Train workers in proper operational procedures and functions and explain company policies.Mostly human for now
2. 02Meet with managers or other supervisors to stay informed of changes affecting operations.Mostly human for now
3. 03Assign work schedules, following work requirements, to ensure quality and timely delivery of service.AI could speed this up, with extra tools
4. 04Recruit and hire staff members.People already use AI for this at work
5. 05Resolve customer complaints regarding worker performance or services rendered.AI could speed this up, with extra tools
6. 06Take disciplinary action to address performance problems.Mostly human for now
7. 07Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.Mostly human for now
8. 08Investigate employee complaints and resolve problems following management rules and regulations.AI could speed this up, with extra tools
9. 09Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.AI could speed this up, with extra tools
10. 10Direct or coordinate the activities of workers, such as hotel staff or hair stylists.AI could speed this up, with extra tools

Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.

The main tasks with no real AI use seen and no big speed-up expected. This is where your skill counts most today.

1. Train workers in proper operational procedures and functions and explain company policies.
2. Meet with managers or other supervisors to stay informed of changes affecting operations.
3. Take disciplinary action to address performance problems.

What you can do next