First-Line Supervisors of Passenger Attendants

1. 01Enforce safety rules and regulations.Mostly human for now
2. 02Resolve customer complaints regarding worker performance or services rendered.AI could speed this up, with extra tools
3. 03Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.AI could speed this up, with extra tools
4. 04Train workers in proper operational procedures and functions and explain company policies.Mostly human for now
5. 05Compute or estimate cash, payroll, transportation, or personnel requirements.AI could speed this up, with extra tools
6. 06Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.Mostly human for now
7. 07Recommend and implement measures to improve worker motivation, work methods, or customer services.AI could speed this up, with extra tools
8. 08Meet with managers or other supervisors to stay informed of changes affecting operations.Mostly human for now
9. 09Inform workers about interests or special needs of specific groups.AI could speed this up, with extra tools
10. 10Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.Mostly human for now

Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.

The main tasks with no real AI use seen and no big speed-up expected. This is where your skill counts most today.

1. Enforce safety rules and regulations.
2. Train workers in proper operational procedures and functions and explain company policies.
3. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

What you can do next