Job Check
First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.AI could speed this up, with extra tools
- 02Resolve customer complaints or answer customers' questions regarding policies and procedures.People already use AI for this at work
- 03Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.People already use AI for this at work
- 04Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.AI could speed this up, with extra tools
- 05Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Mostly human for now
- 06Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.AI could speed this up, with extra tools
- 07Recruit, interview, and select employees.AI could speed this up, with extra tools
- 08Interpret and communicate work procedures and company policies to staff.AI could speed this up a lot
- 09Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.People already use AI for this at work
- 10Train or instruct employees in job duties or company policies or arrange for training to be provided.AI could speed this up, with extra tools
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss19%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
49%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 78% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Your human edge
The main tasks with no real AI use seen and no big speed-up expected. This is where your skill counts most today.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.