Correspondence Clerks

1. 01Maintain files and control records to show correspondence activities.AI could speed this up a lot
2. 02Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.People already use AI for this at work
3. 03Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.People already use AI for this at work
4. 04Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.AI could speed this up a lot
5. 05Compile data from records to prepare periodic reports.AI could speed this up a lot
6. 06Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.People already use AI for this at work
7. 07Route correspondence to other departments for reply.AI could speed this up a lot
8. 08Ensure that money collected is properly recorded and secured.AI could speed this up a lot
9. 09Process orders for goods requested in correspondence.AI could speed this up a lot
10. 10Present clear and concise explanations of governing rules and regulations.AI could speed this up a lot

Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.

AI touches every main task of this job in some way. Your edge is judgment: knowing when AI’s work is right, and checking it before it counts.

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