Job Check
Claims Adjusters, Examiners, and Investigators
Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Examine claims forms and other records to determine insurance coverage.People already use AI for this at work
- 02Analyze information gathered by investigation and report findings and recommendations.AI could speed this up, with extra tools
- 03Pay and process claims within designated authority level.AI could speed this up, with extra tools
- 04Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.AI could speed this up, with extra tools
- 05Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.AI could speed this up, with extra tools
- 06Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.AI could speed this up, with extra tools
- 07Investigate and assess damage to property and create or review property damage estimates.AI could speed this up, with extra tools
- 08Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.AI could speed this up, with extra tools
- 09Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.AI could speed this up, with extra tools
- 10Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.AI could speed this up a lot
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss8%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
52%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 70% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Above 43% of jobsin how much of this job’s physical work robots have been shown to do, from factories to homes (2026).Anthropic, 2026
Your human edge
AI touches every main task of this job in some way. Your edge is judgment: knowing when AI’s work is right, and checking it before it counts.