Rights Check

Which AI rules protect you?

103 rules in 11 places · Checked October 12, 2026 · Not legal advice

When you talk to a chatbot

21 rules

Rules that say you must be told you are talking to AI, and extra rules for companion chatbots.

Back to the rules
CaliforniaFrom January 1, 2027

Let customers reach a human, not just a chatbot

Do not present a customer service chatbot as a human, and say clearly that it is AI where a customer could be misled. Offer a simple way to ask for a human agent during business hours. Try to connect within 15 minutes, or book a call within one business day. Keep phone holds under 15 minutes, and under one hour in total.

Who must do it
Businesses with more than $500 million in yearly US revenue that use a customer service chatbot with customers in California.
The law
Business and Professions Code sections 22625 to 22629 (AB 1609, Chapter 733, Statutes of 2026)
Who enforces it
Public prosecutors only: up to $5,000 for a first violation and $10,000 for each later one. No private lawsuits.
Starts
January 1, 2027
AB 1609 (California Legislature)

A summary of the official text, not legal advice.

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Checked October 12, 2026Corrections