Job Check
Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.People already use AI for this at work
- 02Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.AI could speed this up, with extra tools
- 03Receive payment and record receipts for services.AI could speed this up, with extra tools
- 04Schedule appointments and maintain and update appointment calendars.People already use AI for this at work
- 05Transmit information or documents to customers, using computer, mail, or facsimile machine.AI could speed this up, with extra tools
- 06Hear and resolve complaints from customers or the public.People already use AI for this at work
- 07File and maintain records.AI could speed this up, with extra tools
- 08Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.AI could speed this up, with extra tools
- 09Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.AI could speed this up a lot
- 10Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Mostly human for now
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss43%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
53%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 78% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Above 54% of jobsin how much of this job’s physical work robots have been shown to do, from factories to homes (2026).Anthropic, 2026
Your human edge
The main tasks with no real AI use seen and no big speed-up expected. This is where your skill counts most today.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.