Job Check
Public Safety Telecommunicators
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Provide emergency medical instructions to callers.AI could speed this up, with extra tools
- 02Question callers to determine their locations and the nature of their problems to determine type of response needed.AI could speed this up a lot
- 03Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.AI could speed this up, with extra tools
- 04Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.AI could speed this up, with extra tools
- 05Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.AI could speed this up, with extra tools
- 06Record details of calls, dispatches, and messages.AI could speed this up a lot
- 07Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.AI could speed this up, with extra tools
- 08Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.People already use AI for this at work
- 09Maintain access to, and security of, highly sensitive materials.Mostly human for now
- 10Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.AI could speed this up a lot
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss5%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
66%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 97% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Your human edge
The main tasks with no real AI use seen and no big speed-up expected. This is where your skill counts most today.
- Maintain access to, and security of, highly sensitive materials.