Patient Representatives

1. 01Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.AI could speed this up, with extra tools
2. 02Interview patients or their representatives to identify problems relating to care.AI could speed this up, with extra tools
3. 03Maintain knowledge of community services and resources available to patients.AI could speed this up, with extra tools
4. 04Refer patients to appropriate health care services or resources.AI could speed this up, with extra tools
5. 05Explain policies, procedures, or services to patients using medical or administrative knowledge.People already use AI for this at work
6. 06Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.People already use AI for this at work
7. 07Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.AI could speed this up, with extra tools
8. 08Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.AI could speed this up, with extra tools
9. 09Analyze patients' abilities to pay to determine charges on a sliding scale.AI could speed this up, with extra tools
10. 10Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.AI could speed this up, with extra tools

Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.

AI touches every main task of this job in some way. Your edge is judgment: knowing when AI’s work is right, and checking it before it counts.

What you can do next