Job Check
Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Prepare insurance claim forms or related documents, and review them for completeness.AI could speed this up a lot
- 02Calculate amount of claim.AI could speed this up, with extra tools
- 03Post or attach information to claim file.AI could speed this up a lot
- 04Transmit claims for payment or further investigation.AI could speed this up a lot
- 05Contact insured or other involved persons to obtain missing information.AI could speed this up, with extra tools
- 06Review insurance policy to determine coverage.AI could speed this up a lot
- 07Process and record new insurance policies and claims.People already use AI for this at work
- 08Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.AI could speed this up a lot
- 09Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.AI could speed this up, with extra tools
- 10Correspond with insured or agent to obtain information or to inform them of account status or changes.AI could speed this up a lot
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss15%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
83%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 89% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Your human edge
AI touches every main task of this job in some way. Your edge is judgment: knowing when AI’s work is right, and checking it before it counts.