Gambling Managers

1. 01Resolve customer complaints regarding problems, such as payout errors.People already use AI for this at work
2. 02Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.Mostly human for now
3. 03Track supplies of money to tables and perform any required paperwork.AI could speed this up a lot
4. 04Explain and interpret house rules, such as game rules or betting limits.AI could speed this up a lot
5. 05Prepare work schedules and station arrangements and keep attendance records.AI could speed this up a lot
6. 06Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.AI could speed this up, with extra tools
7. 07Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.AI could speed this up a lot
8. 08Train new workers or evaluate their performance.AI could speed this up, with extra tools
9. 09Market or promote the casino to bring in business.AI could speed this up, with extra tools
10. 10Interview and hire workers.AI could speed this up, with extra tools

Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.

The main tasks with no real AI use seen and no big speed-up expected. This is where your skill counts most today.

1. Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.

What you can do next