Job Check
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Oversee the daily performance of computer systems.AI could speed this up, with extra tools
- 02Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Mostly human for now
- 03Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.People already use AI for this at work
- 04Answer user inquiries regarding computer software or hardware operation to resolve problems.People already use AI for this at work
- 05Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Mostly human for now
- 06Confer with staff, users, and management to establish requirements for new systems or modifications.AI could speed this up, with extra tools
- 07Enter commands and observe system functioning to verify correct operations and detect errors.People already use AI for this at work
- 08Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.AI could speed this up a lot
- 09Refer major hardware or software problems or defective products to vendors or technicians for service.AI could speed this up a lot
- 10Prepare evaluations of software or hardware, and recommend improvements or upgrades.People already use AI for this at work
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss47%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
61%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 95% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Above 51% of jobsin how much of this job’s physical work robots have been shown to do, from factories to homes (2026).Anthropic, 2026
Your human edge
The main tasks with no real AI use seen and no big speed-up expected. This is where your skill counts most today.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
AI tools for your work
Official connectors that let an AI assistant work inside the apps software developers use. Each is made by the app’s own maker.