Job Check
Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
10 main tasks · most important first
Your main tasks and AI
Importance- 01Record information about financial status of customers and status of collection efforts.People already use AI for this at work
- 02Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.People already use AI for this at work
- 03Locate and monitor overdue accounts, using computers and a variety of automated systems.AI could speed this up, with extra tools
- 04Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.AI could speed this up, with extra tools
- 05Advise customers of necessary actions and strategies for debt repayment.People already use AI for this at work
- 06Answer customer questions regarding problems with their accounts.AI could speed this up, with extra tools
- 07Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.AI could speed this up, with extra tools
- 08Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.AI could speed this up, with extra tools
- 09Receive payments and post amounts paid to customer accounts.AI could speed this up a lot
- 10Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.AI could speed this up, with extra tools
Tasks from O*NET® 31.0 (US Department of Labor, CC BY 4.0, changed by us), most important first. “Already use” comes from Anthropic’s data on real work chats with Claude; “could speed up” from task ratings made with GPT-4 in 2023.
Four studies, side by side
None is a forecast of job loss30%of this job’s work time goes to tasks that people already do with Claude at work, counting tasks where AI only helps as half (2026).Anthropic, 2026
70%of this job’s tasks an AI model could do in half the time, counting tasks that need extra tools as half (rated in 2023).Eloundou, Manning, Mishkin and Rock, 2023
Above 76% of jobsin how often and how well AI helped with this job’s work in Microsoft Copilot chats (2024 data).Microsoft Research (Tomlinson et al.), 2025
Your human edge
AI touches every main task of this job in some way. Your edge is judgment: knowing when AI’s work is right, and checking it before it counts.